Terms and Conditions
Last updated: March 2024
Emergency Service Terms
- Emergency callout fee applies outside normal hours (5pm-8am)
- 1-hour minimum charge for all emergency visits
- Response time commitment: within 1 hour for emergencies
- Additional charges may apply for bank holidays
Standard Service Terms
- Minimum 1-hour charge for all visits
- Payment required upon completion of work
- Parts and materials charged separately
- Free quotes provided for planned work
Guarantees and Warranties
- All workmanship guaranteed for 12 months
- Manufacturer warranties apply to new installations
- Warranty void if unauthorized modifications made
- Emergency repairs guaranteed for 30 days
Cancellations and Appointments
- 24-hour notice required for cancellations
- £30 fee for late cancellations
- No charge for emergency cancellations
- Appointment windows: AM (8-12) or PM (12-5)
Insurance and Liability
- Full public liability insurance (£5m coverage)
- Professional indemnity insurance
- Gas Safe registered engineers
- All work compliant with building regulations
Payment Terms
- Payment due upon completion of work
- Accepted methods: card, bank transfer, cash
- Deposit required for large installations
- Interest charged on late payments
Property Access and Safety
- Safe access must be provided to work areas
- Clear workspace required around plumbing
- Right to refuse work in unsafe conditions
- Customer responsible for valuable items
Additional Charges
- Parking fees passed to customer
- Waste disposal charges where applicable
- Special equipment hire if required
- Additional labor for complex jobs
Emergency Service Disclaimer
While we strive for rapid response times in emergencies, response times may vary based on current demand and severity of emergency. Priority is given to dangerous situations and vulnerable customers.
For questions about these terms, contact us at info@humbersideplumbing.com
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