Privacy Policy
Last updated: March 2024
Information We Collect
We collect information that you provide directly to us, including:
- Name and contact details
- Property address and access information
- Emergency contact numbers
- Plumbing system details and history
- Service and maintenance records
- Payment information
How We Use Your Information
We use the information we collect to:
- Provide emergency and scheduled plumbing services
- Respond to emergency call-outs effectively
- Maintain service and maintenance records
- Process payments and generate invoices
- Send service reminders and updates
- Improve our service quality
Emergency Service Data Use
For emergency services, we may collect and use additional data to ensure rapid response:
- Location data for fastest route planning
- Property access codes (when provided)
- Emergency contact details
- Previous emergency service history
Information Sharing
We share your information only with:
- Our certified plumbing engineers
- Emergency response teams when required
- Payment processing services
- Legal authorities when required by law
Your Rights
You have the right to:
- Access your personal information
- Correct inaccurate information
- Request deletion of your information
- Opt-out of marketing communications
- Review your service history
Data Security
We implement robust security measures to protect your information, including:
- Encrypted data storage
- Secure payment processing
- Regular security audits
- Staff training on data protection
Emergency Response Privacy Notice
During emergencies, our priority is your safety and swift service delivery. Some data processing may be expedited to ensure rapid response, but all information handling still follows our strict security protocols.
For privacy concerns or data requests, contact us at privacy@humbersideplumbing.com
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